See how Insoft Services is responding to COVID-19

Cisco TelePresence Support Advanced (TSA)

X

Kontaktiere uns

Wir würden uns freuen, von Ihnen zu hören. Bitte füllen Sie dieses Formular aus, um vorab zu buchen oder um weitere Informationen zu unseren Angebotsmöglichkeiten anzufordern.

Abonnieren

Ich möchte E-Mails mit den neuesten Informationen und Werbeaktionen von Insoft erhalten.

Datenschutz & Privatsphäre

Hiermit erlaube ich Insoft Ltd., mich zu diesem Thema zu kontaktieren. Des Weiteren ermächtige ich Insoft Ltd., meine personenbezogenen Daten für die Zwecke dieser Aktivitäten zu sammeln und zu speichern. Alle Ihre Daten werden gemäβ unserer Datenschutzrichtlinie geschützt und gesichert.


Schulungsplan


Feb 8 - Feb 11, 2021
09:00 - 17:00 (CEST)
Online

May 17 - May 20, 2021
09:00 - 17:00 (CEST)
Online

Aug 16 - Aug 19, 2021
09:00 - 17:00 (CEST)
Online

Nov 15 - Nov 18, 2021
09:00 - 17:00 (CEST)
Online

  • Cisco TelePresence Support Advanced (TSA)
    4 days  (Instructor Led Online)  |  Collaboration (CLS)

    Course Details

    Kursbeschreibung

    The Cisco TelePresence¬ģ Support Advanced Training version 3.0 virtual instructor-led course offered by Cisco¬ģ Learning Services is lab intensive. This course provides a partner‚Äôs support staff the ability to troubleshoot issues ranging from configuration errors to complex infrastructure issues as related to the components of a Cisco TelePresence solution. This course is a hands-on lab-driven training with the exception of immersive Cisco TelePresence (TX9000) content, which is lecture based. This course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully troubleshoot a Cisco TelePresence network.

     

    Software Versions:

    • Cisco Unified Communications Manager (UCM) 10.5
    • Cisco TelePresence Video Communication Server (VCS) x8.2
    • Cisco TelePresence Management Suite 14.5 and Cisco TelePresence Management Suite Provisioning Extension 1.3
    • Cisco TelePresence Conductor 2.4
    • Cisco TelePresence MCU 4.5 (theory only)
    • Cisco TelePresence Server 4.0
    • Cisco TelePresence Endpoints TC7.2 and TX6.1

    Kursinhalt

    • Module 1: Registration Failure
      • Describing Registration Messages
      • Investigating Cisco TelePresence VCS Registration Failure
      • Capturing and Interpreting Logs to Find Cisco TelePresence VCS Registration Failures
      • Investigating Cisco UCM Registration Failure
      • Capturing and Viewing Logs to Find Cisco UCM Registration Failures
    • Module 2: Call Failure
      • Describing Call Signaling Messages
      • Investigating Call Failure for Cisco TelePresence VCS Associated Devices
      • Interpreting Logs on the Cisco TelePresence VCS and Associated Devices
      • Investigating Call Failure for Cisco UCM Associated Devices
      • Viewing and Interpreting Logs on Cisco UCM and Associated Devices
    • Module 3: Provisioning Failure
      • Obtaining and Viewing Packet Captures
      • Investigating Cisco TelePresence VCS and Cisco TelePresence Management Suite Provisioning Errors
      • Investigating Cisco UCM Provisioning Failure
    • Module 4: Call Quality
      • Media Review
      • Investigating Call Quality Issues
      • Investigating Logs to Determine Call Quality Issues
      • Module 5: Hardware Failure
      • Endpoint and Conference Device Hardware Failures
      • Call Control Hardware Failure and Monitoring
    • Module 6: Network Services and Firewalls
      • Checking Network Service Availability
      • Checking Firewall Ports
    • Module 7: Cisco TelePresence Management and Monitoring
      • Cisco TelePresence Management Suite as a Monitoring Device
      • Cisco UCM Call Detail Records
      • Troubleshooting Cisco TelePresence Management Suite
    • Module 8: Clustering
      • Solving Cisco TelePresence VCS, Cisco TelePresence Management Suite, and Cisco TelePresence Conductor Clustering Issues
      • Solving Cisco TelePresence MCU and Cisco TelePresence Server Clustering Issues
      • Module 9: Fault Resolution Processes and Procedures
      • Fault Diagnosis
      • Fault Prevention and Documentation
      • Examining What to Do Before Contacting Cisco Technical Assistance Center
      • Communicating with Cisco TAC

    Lab Outline

    • Lab 1: Getting to Know the Network
    • Lab 2: Cisco TelePresence VCS and TelePresence Endpoint Registration Failures
    • Lab 3: Endpoint and Cisco TelePresence VCS Logs
    • Lab 4: Investigating Cisco UCM Registration Failure
    • Lab 5: Cisco UCM SIP Trace
    • Lab 6: Investigating Cisco TelePresence VCS Call Failure
    • Lab 7: Fault Finding on the Cisco TelePresence Conductor
    • Lab 8: Using the Cisco TelePresence UCM Dialed Number Analyzer
    • Lab 9: Obtaining and Viewing a Packet Capture
    • Lab 10: Investigating Cisco TelePresence Management Suite Provisioning Issues
    • Lab 11: Investigating Cisco UCM Provisioning Issues
    • Lab 12: Analyzing H.323 Log Files
    • Lab 13: Analyzing SIP Log Files
    • Lab 14: Analyzing Interworking Log Files
    • Lab 15: Analyzing Cisco Jabber Video Traces
    • Lab 16: Investigating Call Quality Issues
    • Lab 17: Analyzing Logs for Audio and Video Issues
    • Lab 18: Fault Finding on the Cisco TelePresence Management Suite
    • Lab 19: Test Plans
    • Lab 20: Submitting Information to TAC
    • Lab 21: Case Study

    Zielgruppe

    This course is designed for technical professionals who need to know how to troubleshoot Cisco TelePresence installations. The primary audience for this course includes:

    • Cisco partner support community
    • Customer technical support personnel

    Voraussetzungen

    You must have one of the following prerequisites for this course:

    • Cisco TelePresence Installation and Configuration Training Intermediate for VCS
    • Equivalent experience