ITIL Service Lifecycle: Service Operation

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ITIL Service Lifecycle: Service Operation
  • 3 Tage
    IT Services Management

    Classroom + Online

    Course Details

    Kursbeschreibung

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:
    ITIL Intermediate Qualification: Service Operation certificate

    Kursinhalt

    Review of Service Operation processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:

    • Incident Management
    • Problem Management
    • Request Fulfillment
    • Event Management
    • Access Management

    Review of core Service Operation activities, including:

    • Monitoring and Control
    • Mainframe Management
    • Server Management and Support
    • Network Management
    • Database Management
    • Desktop Support
    • Internet/Web Management
    • Facilities and Datacenter Management

    Interaction of Service Operation processes with other Service Lifecycle processes

    Mapping of Service Operation functions to roles, responsibilities and activities

    Technology and implementation considerations for Service Operations

    Zielgruppe

    CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in day-to-day IT operations.

    Voraussetzungen

    Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.