AUCCE1 2.0 – Administering Cisco Unified Contact Center Enterprise Part 1

X

Kontaktiere uns

Wir würden uns freuen, von Ihnen zu hören. Bitte füllen Sie dieses Formular aus, um vorab zu buchen oder um weitere Informationen zu unseren Angebotsmöglichkeiten anzufordern.

Abonnieren

Ich möchte E-Mails mit den neuesten Informationen und Werbeaktionen von Insoft erhalten.

Datenschutz & Privatsphäre

Hiermit erlaube ich Insoft Ltd., mich zu diesem Thema zu kontaktieren. Des Weiteren ermächtige ich Insoft Ltd., meine personenbezogenen Daten für die Zwecke dieser Aktivitäten zu sammeln und zu speichern. Alle Ihre Daten werden gemäβ unserer Datenschutzrichtlinie geschützt und gesichert.


Schulungsplan

  • 5 Tage
    Unified Contact Center

    Classroom + Online

    ‚ā¨3100 (Excl. VAT)
    Buchen

    Course Details

    Kursbeschreibung

    The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led training program for Cisco Channel Partners and Customers. This training events provides students with opportunity to get involved in 2 Day support of a UCCE solution deployed in a CVP comprehensive environment.

     

    This training event fulfills all requirements, resources and tools required to perform routine adds, moves and changes in the inbound / outbound UCCE environment.

    Kursziele

    Upon completing this course, the learner will be able to meet these overall objectives:

    • Identify the basic components and operations of the Unified CCE solution.
    • Configure and script a basic UCCE CVP deployment.
    • Perform the ICM configuration tasks required to support basic agent functionality.
    • Build and test a basic ICM script utilizing microapps.
    • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
    • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
    • Generate basic reports using Cisco Unified IC.

    Kursinhalt

    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: UCCE Configuration and Scripting
    • Module 3: Unified CCE Inbound Agent Considerations
    • Module 4: Unified CCE IVR / VRU Functionality
    • Module 5: Additional UCCE Considerations
    • Module 6: VXML Implementation
    • Module 7: Cisco Unified Intelligence Center Reporting

    Zielgruppe

    • Channel Partner / Reseller
    • Customer
    • Employee