ITIL Schulungen

  • ITIL Schulungen


    Das ITIL-Framework (Information Technology Infrastructure Library) wurde konzipiert, um die Auswahl, Planung, Auslieferung und Unterstützung von IT-Leistungen an Unternehmen zu standardisieren. Sein Hauptfokus liegt auf der gemeinsamen Ausrichtung von IT-Tätigkeiten und dem Unternehmen.Es gibt fünf große Phasen im IT-Service-Lebenszyklus:

    • ITIL Service Strategy – erklärt Geschäftsziele und Kundenanforderungen;
    • ITIL Service Design – plant strategisch, wie man dem Unternehmen helfen und es weiterentwickeln kann;
    • ITIL Service Transition – stellt vor, wie man von den geplanten Services zur Umgebung übergehen kann;
    • ITIL Service Operation – setzt den Fokus auf das IT-Services-Management;
    • ITIL Continual Service Improvement – zeigt auf, wie man Verbesserungen für IT-Services evaluiert und plant.

    Sie werden Ihre Zeit mit unseren herausragenden Ausbildern verbringen und lernen, wie man diese Grundsätze anwendet, um Ihre Unternehmensergebnisse zu unterstützen, die Kundenerfahrung zu verbessern und Risiken zu managen. Insoft Services kann Ihnen und Ihrer Organisation dabei helfen, Ihr Geschäft zu verändern, zu transformieren und wachsen zu lassen.

    Vorteile


    • Unterstützung von Unternehmensergebnissen;
    • Ermöglichen von geschäftlicher Veränderung;
    • Optimierung der Kundenerfahrung;
    • Risikomanagement im Einklang mit den Unternehmensbedürfnissen;
    • Kontinuierliche Verbesserung.
    Zertifizierungen

    ITIL Foundation

    ITIL Foundation
    Kursbeschreibung:

    The Foundation level is a required certification to become a full ITIL Master. By attending this course you’ll have general awareness of all key concepts, terminology and elements used in the ITIL service lifecycle. Holders of this certification are likely to continue their ITIL path and become IT Service Managers for professional projects. The foundation level is an introductory course to the lifecycle of managing IT services, covering the five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

    Dauer: 3 Tage
    Schulungsplan
    Dec 17 to Dec 19, 2018
    Berlin

    ITIL Intermediates: ITIL Service Lifecycle Modules

    ITIL Service Operation (SO)
    Kursbeschreibung:

    The SO module focuses on coordinating and executing activities that enables the ongoing management and operation of the products developed and implemented during the service strategy, design and transition phases.

    The course covers management and control of activities, techniques and the best practices that allow organizations and IT teams to effectively sustain and maintain the products and services developed. It’s designed for individuals responsible for service desk functions, technical management, IT operations management and application management.

    This course highlights the overall concepts, processes, policies, and methods associated with the SO and its purpose, activities, functions and implementation. By using real-scenario exercises, the course allows you to get hands on the ITIL best practices and to position yourself to successfully complete the exam.

      This course centers its contents on:

    • Event management
    • Incident management
    • Problem management
    • Request fulfilment
    • Access management
    Dauer: 3 Tage
    Schulungsplan
    Dec 26 to Dec 28, 2018
    Berlin
    ITIL Service Design (SD)
    Kursbeschreibung:

    The course focuses on the design phase the of IT services lifecycle, introducing the purpose, principles, and processes of service design. It provides guidance on how to create and launch products and services that meet the immediate and ongoing needs of organisations and programs.

    Dauer: 3 Tage
    Schulungsplan
    Dec 26 to Dec 28, 2018
    Berlin
    ITIL Service Strategy (SS)
    Kursbeschreibung:

    The course centers on delivering relevant organizational and departmental design methods and techniques, as well as service strategy technologies and service automation to support the service lifecycle. ITIL Service Strategy is designed to present the main service strategy processes, including strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management. The student will gain knowledge of the overall concepts and will be introduced to the key principles of service lifecycle.

    The main process focus area of this course include:

    • Strategy management for IT services
    • Service portfolio management
    • Financial management for IT services
    • Demand management
    • Business relationship management
    Dauer: 3 Tage
    Schulungsplan
    Dec 25 to Dec 27, 2018
    Berlin
    ITIL Service Transition (ST)
    Kursbeschreibung:

    By focusing on delivering the fundamentals of service transition purpose, principles, processes, activities and functions, the ITIL ST introduces you the world of service management. The ST points out the challenges, critical success factors, and risks associated with ITIL service transition, highlighting sub-processes, activities, methods, and functions used in this transition.

    The courses focus on several areas such as:

    • Transition planning and support
    • Service asset and configuration management
    • Change management
    • Change evaluation
    • Release and deployment management
    • Service validation and testing
    • Knowledge management
    Dauer: 3 Tage
    Schulungsplan
    Dec 19 to Dec 21, 2018
    Berlin

    ITIL Intermediates: ITIL Service Capability Modules

    ITIL Service Capability: Operational Support and Analysis (OSA)
    Kursbeschreibung:

    This module focuses on the practical application of the OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. The course covers the operation-level process activities, highlighting which are the proper approaches to executing them.

    This course centers its contents on:

    • Event management process
    • Incident management process
    • Problem management process
    • Request fulfilment process
    • Access management process
    Dauer: 5 Tage
    Schulungsplan
    Feb 4 to Feb 8, 2019
    Stuttgart